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Customer Service

SHIPPING & DELIVERY

Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order. 

Estimated delivery time assumes orders are placed before 12:00 noon (IST). Orders placed late on Friday or on Saturday will not be processed until Monday. Currently we support standard delivery which is free of charge.

Orders arrive in 7 to 15 business days when ordered before 12:00 noon (IST).


RETURNS & REPLACEMENTS

We want you to be completely happy with your order. If for any reason you are not satisfied, you will need to call the specific Brand call centre or Toll Free Number and request for a replacement. There are strictly no returns of goods undertaken by GIRIAS INVESTMENT PVT LTD.

GIFTS
When returning a gift, a GIRIAS Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from www.giriasindia.com. The courier charges for the returned gift has to be borne by the customer and GIRIAS INVESTMENT PVT LTD. does not hold any responsibility in case of damage of goods in transit when returned. In case the gift is damaged in transit onward, send the image of the packaging and the damaged product before reverse shipping the same and send an e-mail to sales@giriasindia.com with order id in the subject of the e-mail. On confirmation, you can reverse ship the product for a voucher. In case of damage of gift during return, GIRIAS INVESTMENT PVT LTD. will not be liable to issue a fresh gift or voucher to the customer.

 

For any queries contact us:

GIRIAS INVESTMENT PVT. LTD

No.249, AH BLOCK,

7th MAIN ROAD

1st STREET,

SHANTHI COLONY,

CHENNAI - 600040

support@giriasindia.com

+914426223633

Time: Mon - Sat (9:00 - 18:00)